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Employment Opportunities

Customer Support Administrator

Future (Awards and Qualifications) Ltd is a leading UK awarding organisation providing our business customers, including FE Colleges, Training Providers and employers, with a range of market leading vocational qualifications.

To maintain our exceptional service levels, we currently have an opportunity for a Customer Support Administrator to join our growing team.

Based in our office in Coalville, Leicestershire this is a permanent, full time position 37.5 hours per week. Salary £15k-£17k per annum, dependent on experience.

The ideal candidate will be confident, flexible, customer focused and have the drive that we are looking for.

Essential skills

  • Proficient in the use of IT systems and office packages
  • Excellent interpersonal and communication skills
  • Ability to work to deadlines
  • A can do attitude to problem solving

Previous customer service experience would be advantageous although full training will be given to the right applicant

The duties will include providing telephone and e-mail based support and advice to our customers, as well as routine daily processing, finance and administration activities.

To apply, please e-mail a current CV and covering letter for the attention of Lisa Young

lisa.young@futurequals.com or post to:

Future (Awards and Qualifications) Limited,
EMP House,
Telford Way,
Coalville,
Leicestershire,
LE67 3HE.

Closing date for applications: Tuesday 09 July 2017.

 

Person Specification

Click on the link below to download the person specification and key responsibilities for this vacancy:



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