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Sales Apprenticeships
Framework – FR03114

Sales and Telesales (England)

Apprenticeship Information


This framework is designed to meet the skills needs of employers of all sizes across the public, private and not-for-profit sectors. It will attract new talent into sales and telesales and will help to up skill the workforce to meet employer skills priorities. Intermediate apprentices will work in job roles such as trainee sales advisors, sales consultants or sales executives. Advanced apprentices will work in job roles such as sales/telesales team leaders, sales/telesales supervisors or customer relationship managers.

Level 2, Pathway 1: Sales and Telesales

Intermediate Apprenticeship in Sales & Telesales- Pathway 1: Sales & Telesales*

* The ERR is embedded within the knowledge qualification, which automatically covers the key
Employee Rights and Responsibilities, alternatively the Skills CFA ERR workbook is available from the Skills CFA website (http://www.skillscfa.org/)

Level 3, Pathway 1: Sales & Telesales

Advanced Apprenticeship in Sales & Telesales- Pathway 1: Sales & Telesales*

* The ERR is embedded within the knowledge qualification, which automatically covers the key
Employee Rights and Responsibilities, alternatively the Skills CFA ERR workbook is available from the Skills CFA website (http://www.skillscfa.org/)
What are Apprenticeships?
As employees, apprentices earn a wage and work alongside experienced staff to gain job-specific skills. Off the job, usually on a day-release basis, apprentices receive training to work towards nationally recognised qualifications. Anyone living in England, over 16 years-old and not in full-time education can apply.

Apprenticeships can take between one and four years to complete depending on the level of Apprenticeship, the apprentices’ ability and the industry sector. The minimum salary is £2.73 per hour; however, many apprentices earn significantly more.

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