This framework is designed to meet the skills needs of employers of all sizes across the public, private and not-for-profit sectors. It will attract new talent into Sales & Telesales and will help to up skill the workforce to meet employer skills priorities.
Intermediate
Intermediate apprentices will work in job roles such as trainee sales advisors, sales consultants or sales executives.
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Trainee Sales Adviser - Selling face-to-face or on the telephone, processing sales orders, supporting customers in obtaining finance for purchases, generating and qualifying sales leads, meeting after sales needs, making presentations and inputting and analysing sales data and competitor analysis.
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Telesales Operator - Building rapport with customers, describing product and service benefits, negotiating and closing sales, gathering customer information, maintaining databases and processing orders.
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Junior Sales Executive - Presenting products and services to customers, discussing customer requirements, maintaining knowledge of products/services, negotiating and closing sales, developing and maintaining relationships, obtaining sales information, complying with legal requirements and reviewing own sales performance.
Level 2 (Pathway 1) – Intermediate Apprenticeship in Sales and Telesales
Advanced apprentices will work in job roles such as sales/telesales team leaders, sales/telesales supervisors or customer relationship managers.
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Sales Consultant - Supervising sales staff, negotiating & closing sales, analysing sales & competitor data, pricing for promotions, sales & customer service planning, assessing credit status of customers, contributing to the development and launch of new products and building and retaining sales relationships.
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Sales Manager - Supporting the organisation through tasks such as recruiting and supporting sales staff, managing team performance, setting budgets/targets, building relationships with customers, maintaining knowledge of company’s products and services and maintaining awareness of competitors.
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Telesales Professional - Prioritising personal sales activities and prospective new clients via the telephone, developing the client base of the business, motivating team members, updating telesales forecasts and targets, handling problems and providing excellent customer service to customers.
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Salesperson - Negotiating, handling objections and closing sales, selling at exhibitions, meeting customers after sales needs, developing sales proposals and developing and implementing sales call plans.
Level 3 (Pathway 1) – Advanced Apprenticeship in Sales and Telesales
