Whilst we always try to ensure that FUTURE staff, local examiners, visiting assessors and standard verifiers carry out their duties in a professional and responsible manner, there may be exceptional instances when centre staff are unhappy with the service they have received.

In this circumstance, a letter of complaint should be addressed to:-

Customer Relations
Complaints Department
Future (Awards and Qualifications) Ltd
EMP House
Telford Way
Coalville
LE67 3HE

or an e-mail should be sent to:-

complaints@futurequals.com

In line with our Customer statement you can expect to receive an immediate acknowledgement to an email or in the case of a letter, an acknowledgement will be sent within 4 working days. The complaint will either be resolved, or an outlined course of action will be sent to you within 12 working days.