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Level 2 Certificate in Contact Centre Operations
The purpose of this Level 2 Certificate in Contact Centre Operations is to provide the learner with the skills, knowledge and understanding in of working in a contact centre environment. The Level 2 Certificate in Contact Centre Operations gives learners an introduction to the contact centre environment, and will give them the opportunity to develop essential knowledge such as covering personal responsibilities, the principles of health and safety, and improving personal effectiveness.

QAN:
601/3328/4
Type:
QCF
Level:
2
Credit Value:
13
GLH:
Min 93 - Max 104
Product Code:
L2CCCO
Offered in an apprenticeship framework
Yes
Price:
£65.00
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