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Level 2 NVQ Certificate in Contact Centre Operations
The purpose of this Level 2 NVQ Certificate in Contact Centre Operations is to provide the learner with the skills, knowledge and understanding in working in the contact centre industry. Learners will have the opportunity to learn, develop and practice skills required to make an effective contribution to a contact centre environment. Units in the qualification cover all areas of working in a contact centre including aspects of sales, communication, customer support and IT.

QAN:
601/3329/6
Type:
QCF
Level:
2
Credit Value:
28
GLH:
Min 93 - Max 172
Product Code:
L2NVQCCCO
Offered in an apprenticeship framework
Yes
Price:
£80.00
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