The health and safety of our employees and associates is of utmost importance to us. Based on government advice, we have activated our Business Contingency Plan in response to the COVID-19 pandemic. This means that for now and where possible, our employees and associates will be performing their roles remotely and not visiting customers or centres in person.

This way of working is not unusual to us and our whole infrastructure has been designed to allow for maximum flexibility and not reliant on any single fixed location for business operations and continuity.

Our Business Contingency Plan is based on the use of cloud based solutions for information collaboration and sharing, QMIS for day to day transactions with our customers and face to face video meetings with Zoom.

We acknowledge this is a dynamic situation and will follow the Government advice as it develops its strategy to overcome this situation.

In summary, we are going to work slightly differently behind the scenes for a while. With your understanding and support, FutureQuals will endeavour to operate just as we always do.


Chris Young                      Julian Rhodes
Chairman                           Chief Executive & Responsible Officer
FutureQuals                       FutureQuals



22/03/2020 – Centres and Associates are reminded of the importance to assist FutureQuals in our Business Contingency Planning by completing the essential Demand versus Supply analysis using Doodle Poll. Your assistance with providing an update on your status is full appreciated.

First Aid Awarding Organisation Forum – Statement from HSE and DfE relating to certificate expiry is located here:

23/03/2020 – We would like to assure all our customers, centres and associates that FutureQuals has fully implemented its business contingency plans. Our phone lines and email support accounts are still in full operation. Access to QMIS for registrations and achievement claims also remain in full operation. All FutureQuals staff are now working remotely from home and are still available to provide you with whatever support is needed.  For specific quality assurance dispensation/adaptation considerations,  please email all applications to

The Department for Education released their apprenticeship response to Covid-19 which can be accessed using the link below:

Coronavirus (COVID-19): guidance for apprentices, employers, training providers, end-point assessment organisations and external quality assurance providers

Further guidance has also been released by the Institute of Apprenticeships & Technical Education (IFATE), which is located here: An FAQ page is now in operation by the IFATE, which can be accessed here:

Further guidance is now available from the Education and Skills Funding Agency, which is located here:

Ofqual EPAO guidance is located here:

24/03/2020 – NSAR guidance for Adult Care EPA is now available, which is located here: