Award in Information, Advice or Guidance

The purpose of the Level 2 Award in Information, Advice or Guidance is to provide the learner with the skills, knowledge and understanding in advice and guidance. Learners will cover a range of sector subject areas such as understand the distinction between information, advice or guidance, understanding the purpose of accurate record keeping to fulfil good practice guidelines, understanding the importance of confidentiality and impartiality in interactions with clients, and be able to create an action plan to address personal development needs in relation to service delivery.