Level 2
Qualification Overview
The purpose of this FAQ Level 2 Certificate in Contact Centre Operations is to provide the learner with the skills, knowledge and understanding in of working in a contact centre environment. The Level 2 Certificate in Contact Centre Operations gives learners an introduction to the contact centre environment, and will give them the opportunity to develop essential knowledge such as covering personal responsibilities, the principles of health and safety, and improving personal effectiveness.
Qualification Facts
| QAN | 601/3328/4 |
|---|---|
| Type | RQF |
| Level | 2 |
| Credit Value | 13 |
| GL | 93 |
| TQT | 130 |
| Product Code | L2CCCO |
| Offered in an apprenticeship framework | Yes |
| Price | £65.00 |
Qualification Information
Qualification Specification
