Level 2

Certificate in Contact Centre Operations

Qualification Overview

The purpose of this FAQ Level 2 Certificate in Contact Centre Operations is to provide the learner with the skills, knowledge and understanding in of working in a contact centre environment. The Level 2 Certificate in Contact Centre Operations gives learners an introduction to the contact centre environment, and will give them the opportunity to develop essential knowledge such as covering personal responsibilities, the principles of health and safety, and improving personal effectiveness.

Qualification Facts

QAN601/3328/4
TypeRQF
Level2
Credit Value13
GL93
TQT130
Product CodeL2CCCO
Offered in an apprenticeship framework
Yes
Price£65.00

Qualification Specification

Contact Centre Female with Headset