Level 2
Qualification Overview
The purpose of this Level 2 NVQ Certificate in Contact Centre Operations is to provide the learner with the skills, knowledge and understanding in working in the contact centre industry. Learners will have the opportunity to learn, develop and practice skills required to make an effective contribution to a contact centre environment. Units in the qualification cover all areas of working in a contact centre including aspects of sales, communication, customer support and IT.
Qualification Facts
| QAN | 601/3329/6 |
|---|---|
| Type | RQF |
| Level | 2 |
| Credit Value | 28 |
| GL | 93 |
| TQT | 280 |
| Product Code | L2NVQCCCO |
| Offered in an apprenticeship framework | Yes |
| Price | £80.00 |
Qualification Information
Qualification Specification
