Level 2

NVQ Certificate in Contact Centre Operations

Qualification Overview

The purpose of this Level 2 NVQ Certificate in Contact Centre Operations is to provide the learner with the skills, knowledge and understanding in working in the contact centre industry. Learners will have the opportunity to learn, develop and practice skills required to make an effective contribution to a contact centre environment. Units in the qualification cover all areas of working in a contact centre including aspects of sales, communication, customer support and IT.

Qualification Facts

QAN601/3329/6
TypeRQF
Level2
Credit Value28
GL93
TQT280
Product CodeL2NVQCCCO
Offered in an apprenticeship framework
Yes
Price£80.00

Qualification Specification

Contact Centre Colleagues on headsets at PC's