Level 3

Diploma in Customer Service

Qualification Overview

The purpose of this FAQ Level 3 Diploma in Customer Service is to provide the learner with the skills, knowledge and understanding in people who have the scope to bring about permanent improvements in service delivery that benefit customers and the organisation for which they work. Such individuals do not have to be in roles where they have direct line responsibility for people.

Qualification Facts

QAN601/3873/7
TypeRQF
Level3
Credit Value55
GL298
TQT550
Product CodeL3DCS
Offered in an apprenticeship framework
Yes
Price£120.00

Qualification Specification

Female Customer Service Advisor on Headset