Level 4

NVQ Diploma in Customer Service

Qualification Overview

The purpose of this FAQ Level 4 NVQ Diploma in Customer Service is to provide the learner with the skills, knowledge and understanding in customer service functions, who have more general management or technical responsibilities, or who occupy a specialist internal consultancy role within their organisation and hold a position that will allow them to influence decision making and shape how customer service is delivered inside or outside their organisation.

Qualification Facts

QAN601/3876/2
TypeRQF
Level4
Credit Value50
GL178
TQT500
Product CodeL4NVQDCS
Offered in an apprenticeship framework
Yes
Price£100.00

Qualification Specification

Group of Colleagues working at computers