Level 5

Operations and Departmental Manager

Reference Number: ST0385

Details of the apprenticeship standard and occupational profile:

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

Typical job titles are Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers


TypeEnd-point Assessment
Product CodeL3EPAODM
Duration of Apprenticeship30 Months (not including EPA)
EPA Components1. Professional discussion (underpinned by a portfolio of evidence)
2. Project proposal, presentation and questioning

Before going forward for End-point Assessment, the apprentice must:

  • English and mathematics Level 2

    (For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language).

  • Apprentices must complete and submit a portfolio of evidence to underpin the professional discussion
  • The project proposal’s title and scope will agreed between the employer and FutureQuals (the EPAO) at Gateway

The EPA period should only start once the employer is satisfied that the apprentice is consistently working at or above the level set out in the occupational standard, that is to say they have achieved occupational competence. In making this decision, the employer may take advice from the apprentice’s training provider(s), but the decision must ultimately be made solely by the employer.

Apprentices must not be put forward for their End-point Assessment before they are ready.

Further information can be found at the Institute for Apprenticeships & Technical Education (IfATE) webpage –

Operations or departmental manager / Institute for Apprenticeships and Technical Education


Recruitment Pack

Due to ongoing growth, we are always looking to recruit Independent End Point Assessors, if you meet the requirements and are interested in becoming an Independent End Point Assessor for FutureQuals, please get in touch.

Please click here to view the full person and job specification

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