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This form enables a Learner or Approved Centre that is dissatisfied with a complaint outcome to request a review. This will consider only how the complaint was investigated, not the details or merits of the original complaint. The Learner or Approved Centre must provide clear reasons for the request and identify the specific areas of concern. If these requirements are met, a senior member of staff will appoint either a senior FutureQuals employee who was not involved in the original complaint or an external individual to conduct the review.

Complaint Details

Please note that we are unable to proceed with the escalation review if this notification is submitted outside the specified timescale.

Confirmed Summary

The Awarding Organisation will conduct this complaint investigation independently and impartially. While the investigation is ongoing, we ask all parties to protect its integrity by not discussing the complaint, the allegations or any related evidence with one another.

Any information or evidence relevant to the complaint should be submitted directly to the Awarding Organisation for consideration as part of the investigation process.

You shall receive a reply from FutureQuals withing 5 working days.

Submit

Thank you for your submission.

You shall receive a reply from FutureQuals withing 5 working days.

If you wish to protect your identity when making a disclosure, please refer to the FutureQuals Appeals, Complaints, Whistleblowing and Malpractice and Maladministration Policy, available on the FutureQuals website.

Please quote your case reference number and ask to speak to the investigating officer if you contact us.