Role Purpose
Acting as an ambassador of FutureQuals, you will be responsible for carrying out Endpoint Assessment activities on apprentices against the Level 3 Emergency Contact Handler Standard.
Location
Remote and onsite opportunities available.
Salary
Competitive rate per assessment.
Key Responsibilities
- Assessing and documenting apprentice competence against industry specific Apprenticeship Standards, at designated venues using the approved assessment methods and grading criteria.
- Ensuring all assessment judgements are fair, valid and free from bias.
- Providing technical, Apprenticeship Standard specific advice to a range of internal and external stakeholders.
- Taking part in regular training and standardisation activities, associated with the role of an Independent Endpoint Assessor.
- Maintaining and providing evidence of up to date and ongoing, relevant Continuous Professional Development (CPD).
- Responding to End-point Assessment operational activities, reporting and submissions of assessment outcomes.
- Reporting all risks and issues encountered during the End-point Assessment, including suspected malpractice/ maladministration.
- Reporting potential and/or actual conflicts of interest, including in relation to the independence of assessment.
- Taking part in best practice, training and standardisation activities to ensure a consistent approach to independent End-point Assessment.
- Maintaining a thorough knowledge of FutureQuals independent End-point Assessment policies and procedures.
Essential Qualifications, Knowledge, and Experience
- No qualifications listed as a requirement
- Must have worked in an emergency service environment for a minimum of 3 years, in a role which directly demonstrates their occupational competence in contact handling in relation to the knowledge, skills and behaviours detailed in the standard.
- If the Assessor is not currently working in a Contact Centre environment, the End-point Assessment Organisation is expected to ensure that the Assessor maintains credible CPD. For example, the End-point Assessment Organisation could hold CPD/standardisation events which would include simulated exercises in contact handling.
- Due to the nature of this occupation, the Assessor will also need to be emotionally resilient as they may witness events which may be of a distressing nature.
Essential Skills and Abilities
- Excellent interpersonal, verbal and written communication skills.
- Experience of producing reports and feedback material.
- Excellent organisation, administrative and planning skills.
- Proficient IT skills, with experience of using key business software.
- Availability to attend, or manage, key activities throughout the year.