• This form is to be used solely for the replacement of hard copy certificates.
• Centres are responsible for the re-issuance of e-certificates.
• Under no circumstances will FutureQuals issue additional copies or duplicates to any applicant in possession of an original certificate.
• All applications must be supported by three forms of documentation to verify the learner’s identity.
• FutureQuals reserves the right to refuse the issuance of a replacement certificate and will provide reasons for any such decision.
• Certificates are issued in the learner’s registered name at the time of award. Name changes will only be made in cases of minor spelling errors.
• Where an error has been made by FutureQuals, a reprinted certificate will be issued free of charge, provided the incorrect certificate is returned.
• Where an error has been made by the centre, the applicable charge will be applied to the centre.
• In cases where a learner’s name has changed due to gender reassignment or under a witness protection scheme, the centre must submit a written request for replacement. This must include the original certificate and valid supporting documentation. No charge will apply in these circumstances.
• Where a learner’s name has changed since the original certificate was issued, supporting documentation must be provided (e.g. marriage certificate, deed poll, or decree absolute).

As an Approved Centre, you must:

1. Complete all required fields within the application form.
2. Verify the identity of the individual requesting the replacement and provide appropriate supporting evidence.
3. Ensure all mandatory sections of the form have been fully completed.
4. Provide a valid purchase order for the replacement certificate fee (as per the current Price List).
5. Return any damaged, misspelt, or defaced original certificates (where applicable).
6. Return any previously lost certificates if subsequently found (where applicable).