Purchasing Process
During the purchase process, you will be asked to provide information about the original qualification and documentation to verify your identity. This information is required to allow us to verify your details and determine whether a replacement certificate can be issued.
What we will ask for
- Full Learner Name (as shown on the existing certificate)
- Learner Number (if known)
- Qualification Name and Code
- Approximate Date of Issue
- Three acceptable identity verification documents (accepted forms of documentation listed below)
Acceptable forms of identity verification
- Passport (any current and valid)
- Biometric residence permit
- Current driving licence photocard (full or provisional)
- Current driving licence (full or provisional) - paper version (if issued before 1998)
- Birth certificate (issued within 12 months of birth)
- Adoption certificate
- Marriage/civil partnership certificate
- Immigration document, visa, or work permit
- HM Forces ID card
- Firearms licence
- Mortgage statement (issued in last 12 months)
- Bank or building society statement (issued in last 3 months)
- Credit card statement (issued in last 3 months)
- Financial statement e.g. pension or endowment (issued in last 12 months)
- P45 or P60 statement (issued in last 12 months)
- Council Tax statement (issued in last 12 months)
- Utility bill (not a mobile telephone bill, and issued in last 3 months)
- Benefit statement e.g. child benefit, pension (issued in last 3 months)
- Central or local government, government agency, or local council document giving entitlement e.g. from the Department for Work and Pensions, the Employment Service, or HMRC (issued in last 3 months)
- EEA National ID card (must be valid)
- Irish Passport Card (cannot be used with an Irish passport, must still be valid)
- Cards carrying the PASS accreditation log (must be valid)
- Letter from head teacher or college principal (for 16-19-year-olds in full-time education - only used in exceptional circumstances if other documents cannot be provided)
Declaration
By completing an order for a replacement certificate, I:
- Declare that all information provided is true and accurate to the best of my knowledge.
- Understand that in the event a replacement certificate cannot be issued due to eligibility, verification, or other reasons, I will be entitled to a partial refund of 75% of the purchase price.
- Undertake that , should a replacement certificate be issued and the original certificate is subsequently found, I will return the replacement certificate to FutureQuals and explain the circumstances of the loss.