Jobs at FutureQuals
Thank you for considering employment with FutureQuals. If you feel that your skills and experience are aligned to the one or more of the career opportunities posted, please e-mail your CV and covering letter outlining how you meet the Person Specification to the specific email address detailed within each job advert. Please include the position and title in the subject line of your email.
Only candidates selected for an interview will be contacted.
Our Centre Support Team are available to take your call Monday to Friday 9am to 5pm, UK Time Excluding Bank Holidays.
Current vacancies: Awarding Organisation
Customer Support Manager
- Daily co-ordination of resources to ensure the efficient and effective handling of all customer enquiries across both the Awarding Organisation and End Point Awarding Organisation, ensuring the highest standard of support is consistently delivered.
- Effective communication with internal departments in relation to customer service enquiries.
- Build and maintain strong working relationships with FutureQuals Centres
- Positively represent FutureQuals at external meetings, events, conferences and exhibitions.
- Agree targets and standards for the administration team that support the attainment of the organisations objectives
- Identify solutions to existing issues using discretion where variations to guidelines or policy are required
- Demonstrate a high standard and quality of work, encouraging this in self and the customer support team
- Use excellent customer service skills in order to communicate effectively across all levels and channels of communication and resolve escalated queries
- Manage/escalate customer complaints.
- Coach and teach new and developing members of the customer support team to ensure they develop their capability and understanding of the department and continually improve the services to customers
- Complete appraisals as and when required.
- Distribute work appropriately across the administration team tracking their progress against their objectives to ensure that agreed and appropriate organisational goals are set and achieved
- Identify opportunities for the enhancement of customer service and efficiency, demonstrating continuous improvement
- Find solutions to administration problems effectively using the IT systems available, developing processes that are as time efficient as possible
- Lead as the technical expert of customer relationship systems.
- Ensure relevant SLA’s are issued, signed and returned within the required time frames
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the Head of Operations (Awarding Body)
If you would like further information regarding this role, please contact: recruitment@futurequals.com
Role: Customer support Manager
Contract type: Permanent
See full Job description for Qualifications and Experience required.
Please click here to apply
Closing date: 11/12/2020
External Quality Assurers (EQA)
Please click here to view the full person and job specification
FutureQuals are looking for EQA’s with occupational expertise in the following areas to quality assure on our behalf throughout the UK:
Ambulance Clinical Education Qualifications
- Associate Ambulance Practitioners
- Ambulance Emergency and Urgent Care Support
- Patient Care Services (Urgent/Non Urgent)
Some of the key responsibilities as an External Quality Assurer are:
- To assist with activities in relation to new centre and additional qualification approvals, following the procedures and processes laid down by Future.
- Conducting post-approval visits to approved centres to advise them on the requirements of FutureQuals.
- Monitoring the on-going compliance of specified centres with the regulatory requirements, as laid down in FutureQuals procedures and processes. In particular, to ensure and verify the consistency of assessment decisions for specified qualifications across their allocated centres.
- Ensure assessment practice confirms validity, authenticity, reliability, currency and sufficiency.
- Ensure Internal Quality Assurance (IQA) practice and procedures meet FutureQuals and regulatory requirements and that practice validity, authenticity, reliability, currency and sufficiency.
- Ensure that Centre Staff and resources are appropriate to the qualification being delivered.
- Meet with staff and learners to discuss aspects of the qualification, including induction, assessment process, resources, qualification structure and the student support/mentoring process.
- Provide positive feedback, identify areas of best practice and encourage Centres to develop their practice.
- Presenting to QA findings of centre monitoring via written evidence based reports in a timely manner and in the format specified by FutureQuals, including any recommendation for sanctions. This is an essential part of the assurance the Responsible Officer needs that only learners who have fulfilled all FutureQuals assessment requirements are processed for certification.
Please see the terms and conditions for full details.
If you would like further information regarding this role, please contact: QualityAssurance@futurequals.com
To apply, please download and complete the EQA application form and email it to: qualifications@futurequals.com Closing date: ongoing
Current vacancies: End-Point Assessment Organisation (EPAO)
Independent End-Point Assessor
Please click here to view the full person and job specification
Role Purpose:
To conduct and document apprentice competence against Apprenticeship Standards when requested by the End Point Assessment Team.
The key responsibilities:
- Assessing and documenting apprentice competence against industry specific Apprenticeship Standards, at designated venues using the assessment methods and grading criteria documented in the Apprenticeship Standard Assessment Plan to ensure that overall standards are maintained.
- Providing technical, Apprenticeship Standard specific advice to a range of internal and external stakeholders and advice and support at end point assessment sites and to the End Point Assessment Team.
- Taking part in regular training and standardisation activities, associated with the role of independent end point assessor.
- Maintaining and providing evidence of up to date and ongoing, relevant Continuous Professional Development (CPD).
- Maintaining service-level agreements relating to responding to end-point assessment operational activities, reporting and submissions of assessment outcomes.
- Reporting all risks and issues encountered during the end-point assessment, including suspected malpractice/maladministration, to the Lead Independent End Point Assessor and the End Point Assessment Team.
- Reporting potential and/or actual conflicts of interest, including in relation to the independence of assessment, to the Lead Independent End Point Assessor and the End Point Assessment Team.
- Taking part in best practice, training and standardisation activities to ensure a consistent approach to independent endpoint assessment.
- Maintaining a thorough knowledge of Future (Awards and Qualifications) Ltd independent end point assessment policies and procedures.
If you would like further information regarding this role, please contact: EPAO@futurequals.com
To apply, please contact: recruitment@futurequals.com Closing date: Ongoing
Please note that our Independent End-point Assessors are contracted on an annual basis, and that this is not a permanent role with Future (Awards and Qualifications) Ltd.
Lead Independent End-Point Assessor
Please click here to view the full person and job specification
Role Purpose:
To monitor and support Independent End Point Assessors to ensure a standardised approach to quality
assurance activities.
The key responsibilities:
- Providing advice and guidance to the End Point Assessment Team and the Independent End Point
Assessors including undertaking accompanied visits when required. - Reporting trends and issues identified by Independent End Point Assessors, End Point Assessment
customers and through sampling activities to the End Point Assessment Team. - Implementing sampling plans, in line with the sampling strategy, recording sampling on sampling
records. - Producing a Lead Independent End Point Assessor report for the End Point Assessment Team,
reporting on trends and issues identified by Independent End Point Assessors, End Point Assessment
customers and sampling activities. - Standardising Independent End Point Assessor practice, to ensure that End Point assessment
practices, policies and procedures are adhered to in line with Future (Awards and Qualifications) Ltd
and regulatory arrangements. - Supporting the development, facilitation and delivery of Independent End Point Assessor
standardisation and training sessions/activities. - Monitoring and documenting Independent End Point Assessors’ risk and/or potential and actual
conflicts of interest, in line with Future (Awards and Qualifications) policies and procedures. - Providing technical, Apprenticeship Standard specific advice to a range of internal and external
stakeholders. - Maintaining and providing evidence of up to date and ongoing, relevant Continuous Professional
Development (CPD). - Maintaining a thorough knowledge of Future (Awards and Qualifications) Ltd independent endpoint
assessment policies and procedures.
If you would like further information regarding this role, please contact: EPAO@futurequals.com
To apply, please contact: recruitment@futurequals.com Closing date: Ongoing
Please note that our Independent End-point Assessors are contracted on an annual basis, and that this is not a permanent role with Future (Awards and Qualifications) Ltd